Shipping policy

Last updated: August 28, 2026

This Shipping Policy applies to orders placed directly through Gheelish.com.

Order Processing

Orders are generally processed within two to five business days. Business days do not include weekends or federal holidays.

Processing may take longer during holidays, product launches, promotions, periods of high demand, severe weather, or other circumstances outside our reasonable control.

You will receive a confirmation email after placing your order and a separate shipping confirmation with tracking information after the order ships.

Shipping Destinations

Available shipping destinations and methods are displayed during checkout. We currently ship to eligible United States addresses where service is available.

We may be unable to ship to certain P.O. boxes, military addresses, territories, remote locations, or destinations restricted by a carrier. If we cannot fulfill an order to the address provided, we will contact you.

Shipping Charges

Standard shipping charges are calculated during checkout based on your order, delivery destination, and available shipping method.

Orders of $75 or more qualify for free standard shipping within the contiguous United States unless otherwise stated. The qualifying amount is calculated after discounts and before taxes. Expedited shipping, Alaska, Hawaii, territories, and other excluded destinations may not qualify.

Subscription orders are subject to the shipping terms shown at checkout.

Delivery Estimates

Delivery dates displayed during checkout or in tracking information are estimates, not guarantees. Delivery may be affected by:

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Regional service interruptions

  • Events outside our reasonable control

Gheelish is not responsible for delays that occur after an order has been transferred to the carrier, but we will make a reasonable effort to help investigate shipping problems.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you need to change an address, contact hello@gheelish.com as soon as possible. Address changes requested more than four hours after an order is placed are not guaranteed.

We cannot guarantee changes after processing begins or after a shipping label has been created. Additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.

Tracking

Tracking information will be emailed when your order ships. Tracking can take up to 48 hours to display movement after a label is created.

If tracking shows “delivered,” please check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With a front desk, mailroom, or property manager

  • Directly with the carrier

If the package still cannot be located, contact us within seven days of the recorded delivery date.

Damaged, Missing, or Incorrect Orders

Contact hello@gheelish.com within seven days of delivery if your order:

  • Arrives damaged

  • Contains an open or compromised package

  • Is missing an item

  • Contains the wrong item

  • Cannot be located after being marked delivered

Include your order number, photographs of the product and shipping materials, and the product lot code and best-by date when applicable.

Claims are reviewed individually. A replacement or refund may be provided in accordance with our Return and Refund Policy and Damaged Food & Quality Policy.

Order Changes and Cancellations

Orders cannot ordinarily be changed or canceled after processing begins or a shipping label has been created.

Canceling or pausing a subscription does not automatically cancel an order that has already renewed or entered processing. Subscription changes must be completed before the applicable renewal deadline.

Packaging

Our snack bags may contain air or nitrogen to preserve freshness and help protect the product during shipping. A properly sealed bag that appears inflated is not necessarily defective.

Minor cosmetic damage to an outer shipping box that does not affect the safety, seal, or usability of the food product may not qualify for replacement.

Retail Purchases

We do not ship or process returns for products purchased from third-party retailers. Contact the retailer where the product was purchased for assistance.

Contact Us

For shipping questions, contact:

FYK Inc. d/b/a Gheelish
Email: hello@gheelish.com