Refund policy

Last updated: August 28, 2026

At FYK Inc. d/b/a Gheelish (“Gheelish,” “we,” “us,” or “our”), product quality and customer satisfaction matter to us. Because we sell food products, we cannot accept standard returns or exchanges, and all food sales are generally final.

Problems With Your Order

If your order arrives damaged, defective, compromised, or incorrect, please contact us within seven days of delivery. We will review the issue and, when appropriate, provide a replacement or refund at our discretion.

Please email hello@gheelish.com and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and shipping label

  • The lot code and best-by date printed on the package

Please keep the affected product and all packaging until we have completed our review. Discarding the product or packaging may prevent us from verifying the issue.

Food Returns

For food-safety reasons, we cannot accept returned food products or place returned food products back into inventory. Please do not mail food products back to us unless our customer-service team specifically requests it and provides instructions.

Personal Preferences and Dietary Restrictions

Refunds and replacements are not available because a customer dislikes a flavor, texture, ingredient, or other personal product characteristic.

Customers are responsible for reviewing the product description, ingredients, allergen statements, and dietary information before ordering. Newly discovered dietary restrictions, personal dietary choices, or failure to review the ingredients do not ordinarily qualify for a refund.

If you have an ingredient or allergen question, please contact us before purchasing.

Incorrect Products

If we send you the wrong product, contact us within seven days of delivery with your order number and a photograph of the products received. We will arrange an appropriate replacement or other resolution.

Shipping Problems

If tracking shows that your order is delayed, damaged, missing, misdelivered, or delivered but you cannot locate it, contact us at hello@gheelish.com.

We may work with the carrier to investigate or submit a claim. Depending on the circumstances, we may provide a one-time courtesy replacement. Refunds and replacements are not guaranteed for:

  • Packages stolen after delivery

  • Incorrect or incomplete addresses entered during checkout

  • Delivery locations that are inaccessible or unsafe

  • Repeated missing-package claims

  • Orders forwarded or redirected after shipment

Order Changes and Cancellations

We begin processing orders quickly. Changes and cancellations are not guaranteed after an order is placed.

Once an order has been processed or a shipping label has been created, it cannot ordinarily be changed or canceled.

Retail Purchases

This policy applies to purchases made directly through Gheelish.com. Products purchased from Sprouts, Erewhon, World Market, Thrive Market, Jimbo’s, MOM’s Organic Market, or another retailer are subject to that retailer’s refund and return policy.

For a potential product-quality or food-safety problem, you may also contact us at hello@gheelish.com with the product lot code, best-by date, purchase location, and photographs.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times vary by financial institution and may take several business days after approval.

Shipping charges are generally nonrefundable unless required by law or the refund results from an error by Gheelish.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Contact Us

Questions about returns, refunds, or replacements may be sent to:

FYK Inc. (Gheelish)
Email: hello@gheelish.com